Terms of service

Effective from 30 October 2026

These terms set out the rules for using the Zdalna app (remote desktop for computers and phones), the Zdalna account and related services, and for buying Zdalna Pro. They are the terms for services provided electronically.

1. Provider

Enter sp. z o.o., ul. Dragana 16H/1, 80-807 Gdańsk, Poland, tax ID (NIP) 5833177920, e-mail: [email protected] ("we").

2. Definitions

• App - the Zdalna program for macOS, Windows, iOS and Android, and the browser version.
• User - a person using the App (with or without an account).
• Account - a Zdalna account created with an e-mail address.
• Session - a connection in which one User sees the screen of another device and can control it.
• Consumer - a natural person concluding a contract with us that is not directly related to their business or profession. A sole trader has the same rights as a Consumer when the contract is not of a professional nature for them.

3. Services

• Zdalna (free version) - remote access to a computer with no time limit, also for work, clipboard, file transfer, chat, invitation links, address book.
• Account - sign-in, a list of your own computers, saved access passwords encrypted on the User's device. The Account is free and can be closed at any time.
• Zdalna Pro - paid additional features described on zdalna.space at the time of purchase (including session recording, computer groups, full diagnostic reports, unattended access without a computer limit), licensed for up to 3 computers.

The contract for using the App is concluded when the App is started, and the contract for the Account when the Account is created. Both are concluded for an indefinite period and the User may terminate them at any time by uninstalling the App or by asking us to delete the Account (by e-mail to the address in section 1).

4. Technical requirements

• macOS 13 Ventura or later (Apple silicon and Intel), Windows 10 or 11 (64-bit), Android 8.0 or later, iOS 16 or later, or a current browser (Chrome, Edge, Safari, Firefox) for the browser version.
• Internet access. Session quality depends on the connection on both sides.
• For the Account and buying Pro - a working e-mail address.

5. Rules of use

• You may only connect to devices you are entitled to access, with the consent of the person at the device or with an unattended-access password set by its owner.
• Using the App for fraud (e.g. impersonating a bank, the police or technical support), accessing other people's devices without consent, sending malware or any other unlawful activity is prohibited.
• We may block an Account or a device that breaks these rules or has been reported as used for fraud. Where possible we inform the User by e-mail to the Account address, and the User may appeal through the complaint procedure (section 8).
• The User is responsible for the security of their password and devices. We recommend turning on two-step verification.

6. Zdalna Pro: purchase, payments and renewals

• Pro is bought in the App or on zdalna.space. Gross prices, plans (monthly, yearly, lifetime) and features are shown before purchase. Payments are handled by Stripe; we do not store full card details.
• The contract is concluded when the order is paid. We send the license key by e-mail and show it on the page after purchase; Pro also works on devices linked to an Account with the same e-mail address.
• Subscriptions (monthly and yearly plans) renew automatically for the next period until cancelled. You can cancel at any time in the customer panel (winmac.app/panel) or from the link in the e-mail; Pro works until the end of the paid period.
• Trial (14 days, once per e-mail address, for the monthly and yearly plans): you add a card and the first payment is taken after 14 days. Cancelling during the trial means nothing is charged.
• The lifetime plan is a one-time payment with no renewals.
• We issue a VAT invoice for every payment, available in the customer panel.

7. Withdrawal (Consumers)

A Consumer may withdraw from the Pro purchase within 14 days of the contract, without giving a reason, by writing to the address in section 1 (the e-mail address used for the purchase is enough). We refund the amount paid within 14 days of receiving the notice, using the same payment method. After withdrawal the Pro license is switched off.

8. Complaints

Please send complaints (e.g. the App does not work as described, a license problem, a blocked Account) to the address in section 1, with a description of the problem and the e-mail address of the Account or purchase. We reply within 14 days. Consumers have the rights provided by law in case of lack of conformity of digital content or a digital service with the contract.

9. Liability

• We make every effort to keep the services running without interruption, but outages may occur (maintenance, failures, connection problems). Service status is shown at zdalna.space/status.
• We are not responsible for what Users do during a Session or for the consequences of connections a User has agreed to.
• Towards Users who are not Consumers, our liability is limited to the amount paid for Pro in the last 12 months, except for damage caused intentionally. Nothing in this section limits the statutory rights of Consumers.

10. Personal data

How we process data is described in the privacy policy, and how connections are protected on the Security page.

11. Changes and final provisions

• We may change these terms for important reasons (changes in law, services or payments). We announce changes on this page and by e-mail or in the App at least 14 days in advance. A change does not affect an already paid Pro period; anyone who disagrees may terminate the contract before the changes take effect.
• Polish law applies to matters not covered here. Consumers may use out-of-court dispute resolution and keep the protection of the law of their country of residence.
• These terms are available free of charge on this page and can be saved or printed.